Kreateone offers its customers, State of The Art Customer Support Systems and self-guided tools. Every one of our clients must submit a ticket for obtaining support. This will benefit you in a better customer experience and manage your incidents from submission to resolution.
Below you will find the different options to contact us for Customer Support.
The fastest way to contact us, would be using our Chat Channel.
You will need to have your credentials ready so you can login to our Chat Channel. The Chat channel is only available during Business Hours.
Once logged in you will see an orange bubble on your lower right hand side corner of your screen.
After you click it, a customer support representative will be able to help you.
Frequently Asked Questions
Having a website or Virtual Store might be confusing sometimes. If you are not sure what certain terms mean, here you may find some answers.
Shared web hosting services are amongst the most popular types of web hosting, primarily because they are extremely affordable. Shared web hosting provides the plan holder with access to a small part of a web server that is used by hundreds of other web sites. These powerful web servers are split into partitions that are allocated to the web hosting customers. As a shared web hosting plan holder you have access to a set amount of server resources. However, if you need to exceed these limitations then resources are pulled from other partitions on the network to accommodate your needs. Although this process may sacrifices performance and page loading times, it gives you the ability to have unlimited plan features such as bandwidth and disk space.
Shared hosting is a very unique web hosting type that usually costs less than any other kind of web hosting plan. Many webmasters get their first bit of web hosting experience by purchasing and using a shared web shoring plan. Shared hosting is essentially a type of hosting configuration in which a single web server is used to power hundreds of web sites that are owned by different webmasters, hence the term “shared” hosting.
Web server configurations can have a great impact on the way web sites perform, especially when the site beings to grow and experience high levels of traffic. Even though shared web hosting is a less comprehensive service, it is enough to run a basic web site and receive internet training with. In fact, most experts recommend starting out with shared web hosting in order to learn in a comfortable and affordable hosting environment, before moving on to more advanced solutions. If you are planning on getting started as a webmaster then you may want to consider shared web hosting as your first web hosting plan.
Shared web servers are unique because they are split up into partitions that are assigned to each hosting account. A server partition is a section of a web server that is completely separate from the rest of the web server. Even though the partitions are completely separate, the server software configuration is the same across the entire web server. Server resources are distributed evenly amongst the server in the event of a partition overload. For example, if your web site is stressing the network’s resources and pushing its limitations, then another server partition may aid in the operation of your web sites by providing extra server resources.
If you are consistently overstepping the boundaries of your shared server partition then you will most likely be warned by the web hosting provider via email. Too much excessive use can result in suspension of service or a hosting upgrade. Many shared web hosting plans offer unlimited features, however there are very real limitations, especially when the server limitations are consistently overused.
The most apparent benefit of shared hosting is the strikingly low cost associated with most shared hosting accounts. In fact, some shared hosting plans cost as little as $3 per month, which is incredibly affordable, especially considering the amount of server resources that are allocated to each hosting account.
As hundreds of sites can be hosted on a shared web server simultaneously, it becomes an incredibly profitable situation for the hosting company and the hosting account holder. If you are trying to maintain a strict monthly budget then you may want to consider shared web hosting for your next internet endeavor.
Aside from the lower cost shared hosting plans often come with unlimited features such as unlimited bandwidth and unlimited disk space. These “unlimited” features are made possible because the size of the server partition can quickly be increased or amended to suit the needs of the webmaster. Shared web servers distribute the server load evenly to keep sites performing optimally. If you do exceed your plan usage with shared hosting, you’ll usually receive a warning rather than a bill, and in most cases, the company will help you upgrade to a new plan.
Many shared web hosting plans will also let you host unlimited domains. Some people refer to this kind of hosting as multiple domain hosting. If you own many websites and you’d like to operate them from within a single interface, then you may want to consider shared hosting.
If you are unsure about your needs as a webmaster then you may want to consider a shared hosting plan, as they are very expandable and the risk is low since the plans are affordable.
Domain names are much like VIN number of a vehicle, there are no two that are exactly the same.
Domain names are the identity cards of the Internet, representing the face of each website. In basic terms, a domain name is simply the name of your web site. However, behind each domain name is a process that turns a local web address into a word or phrase that anyone can use to access your site from around the world. Domain name is a phrase or even just a word that people input in their browsers to be pointed directly to a specific web site.
Domain names actually originate as the IP address of your website, which is a number that appears in the following syntax – xx.xx.xxx.xx or 77.77.777.77. A domain name is perhaps one of the most important part of any website, because it is ultimately what the visitor will remember when they try to return to the site.
The ideal domain name is short, memorable and contains no dashes and/or numbers.
Web hosting bandwidth is the measurement of data being transmitted through your web server at a given period of time.
Having adequate bandwidth is very crucial to the success of your site because it will affect your site visitor’s experience, especially when there are high traffic levels. Every visitor that views a page on your site is consuming bandwidth because they are downloading and uploading information to the web server. Thus, in order to accommodate high daily traffic levels you will need ample bandwidth. This is the primary reason why bandwidth is one of the two most important web hosting features to consider when shopping for a new plan.
Bandwidth is perhaps the most important because it dictates how many visitors your website can handle during a single time period.
Disk space is the amount of storage space allocated to your website, server or server partition, which can be used by your website. Having adequate disk space is very important because it directly affects the total size limits of your site or network of sites. If you want to continuously update your web sites with new content and steadily build your online empire, then you will definitely need a plethora of bandwidth.
For example, if you have 5 GB of disk space allocated to your web hosting plan, then the amount of files on your web site cannot exceed this amount of data. When you run out of disk space you will be unable to update your site with new content, which means the progression of your online endeavors will come to a complete halt. Since updating your site is a very important part of building traffic levels and keeping your visitors returning you will need to make sure you have an adequate amount of bandwidth available at all times.
Disk space is often displayed on all hosting plan sales pages. Disk space is extremely important because it directly affects how much data can be stored on your web server at any point in time.
SEO stands for search engine optimization, which is a very commonly used term in the web hosting industry. Search engine optimization is basically the practice of optimizing your web pages for higher search engine rankings. Being ranked highly for popular keywords in search engines is the best way to receive residual traffic with very little effort. Every web hosting account comes with tools that can help you tweak your search engine optimization efforts, such as traffic analysis tools and content management systems that simplify on-page SEO.
This is not an exhaustive list, but only the most basic and functional core options:
STRIPE The Stripe plugin allows you to accept payments directly on your store for web and mobile. With Stripe, customers stay on your store during checkout instead of being redirected to an externally hosted checkout page, which has been proven to lead to higher conversion rates.
Stripe is a simple way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Hundreds of thousands of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to securely accept payments and expand globally.
Stripe is available to businesses in 40+ countries. With Stripe, you can accept all major debit and credit cards from customers in every country in 135+ currencies, as well as Apple Pay, Google Pay, and other local payment methods, such as Alipay, iDeal or SEPA Direct Debit.
PAYPAL STANDARD PayPal Standard takes customers from your site to PayPal’s secure site to finish paying for their order.
Requirements: A PayPal Business account
Go to paypal.com, and sign up for a PayPal Business account or convert an existing Personal account to Business. It’s free.
CHECK PAYMENTS Check Payments is a payment gateway that doesn’t require payment to be made online. Orders using Check Payments are set On Hold until payment clears outside of WooCommerce.
You, as the store owner, should confirm that cheques have cleared before processing orders in WooCommerce. It’s important to verify that you are paid before shipping an order and marking it Complete.
Direct Bank Transfer (BACS) Direct Bank Transfer, or Bank Account Clearing System (BACS), is a gateway that require no payment be made online.
Orders using Direct Bank Transfer are set On Hold until payment clears outside of your ordering system
You, as the store owner, should confirm that payments have cleared bank accounts before processing orders in ordering system. It’s important to verify that you are paid before shipping an order and marking it as Processing or Complete.
CASH ON DELIVERY Cash on Delivery (COD) is a payment gateway that required no payment be made online. Orders using Cash on Delivery are set to Processing until payment is made upon delivery of the order by you or your shipping method.
You, as the store owner, need to confirm payment was collected before marking orders Complete in your ordering system.
Braintree lets you accept credit cards and PayPal payments on your store via Braintree. Customers can save their credit card details or link a PayPal account to their WooCommerce user account for fast and easy checkout.
Uptime is the amount of time your site is online throughout the entire month.
Obviously, 100% uptime is ideal. But things can break, and many hosts – including Kreateone’s- offer 99.9 % uptime guarantees.
If you want to buy a domain name that no one else has registered before, that is very easy — just Contact Us.
If you are trying to purchase a domain name that has already been registered, you can do that as well. It can be a little more complicated than purchasing new registrations, though. Contact Us!.
On average, we shoot for a three to four week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.
Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.
Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.
Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.
On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings.
Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.
Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.
No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.
Contact Us immediately. We can almost always resolve the issue with a single phone call or email. t’s possible the issue could be on our Hosting Provider’s end.
As long as you’re on a Monthly Plan with us, there is no charge for technical support.
Attributes are settings for a product. For example, a product like an article of clothing may have attributes like color, size, and material. The customer when choosing to put an article of clothing in the shopping cart would then choose the color, size, and material that they would like. Attributes are a very powerful feature of products in an e-commerce catalog, but many e-commerce solutions often lack the ability to deal with attributes. Your Virtual Store can have a catalog of products with no attributes, just one attribute, and multiple attributes and everything will be based on your chosen Plan