Privacy Policy 

Last updated: July 02, 2020 


We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Kreateone and its affiliates (collectively “L&M”) collect and process your personal information through L&M websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together “L&M Services”). By using L&M Services, you are consenting to the practices described in this Privacy Notice. 

What Personal Information About Customers Does L&M Collect? 

We collect your personal information in order to provide and continually improve our products and services. 

Here are the types of personal information we collect: 

  • Information You Give Us: We receive and store any information you provide in relation to L&M Services. See bellow to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our L&M Services. 
  • Automatic Information: We automatically collect and store certain types of information about your use of L&M Services, including information about your interaction with content and services available through L&M Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses L&M Services and other content served by or on behalf of L&M on other websites. See bellow  to see examples of what we collect. 
  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. See bellow  to see additional examples of the information we receive. 

For What Purposes Does L&M Use Your Personal Information? 

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include: 

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. 
  • Provide, troubleshoot, and improve L&M Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the L&M Services. 
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with L&M Services. 
  • Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.   
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes. 
  • Communicate with you. We use your personal information to communicate with you in relation to L&M Services via different channels (e.g., by phone, e-mail, chat). 
  • Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. To learn more, please read our Interest-Based Ads bellow . 
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, L&M, and others. We may also use scoring methods to assess and manage credit risks. 

What About Cookies and Other Identifiers? 

To enable our systems to recognize your browser or device and to provide and improve L&M Services, we use cookies and other identifiers. For more information about cookies and how we use them, please see bellow  Cookies Notice . 

Does L&M Share Your Personal Information? 

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. 

  • Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through L&M Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our App Store. We also offer services or sell product lines jointly with third-party businesses, such as hosting providers, plugin providers, theme providers. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party. 
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. 
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Kreateone or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. 
  • Protection of L&M and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of L&M, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. 

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. 

How Secure Is Information About Me? 

We design our systems with your security and privacy in mind. 

  • We work to protect the security of your personal information during transmission by using encryption protocols and software. 
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. 
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 
  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.  
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer. See bellow for more information on how to sign off. 


What About Advertising? 

  • Third-Party Advertisers and Links to Other Websites: L&M Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at L&M, including interest-based ads, please read ourInterest-based Ads policy bellow . 
  • Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant L&M ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers. 


What Information Can I Access? 

You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the “Your Account” section of the website. See bellow for a list of examples that you can access. 


Conditions of Use, Notices, and Revisions 

If you choose to use L&M Services, your use and any dispute over privacy is subject to this Notice and ourConditions of Use , including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at L&M, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 



Last Updated: Jul 02 2020 

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including: 

  • Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content, recognize you as a Prime member, enable you to use 1-See bellow purchasing, and provide other customized features and services. 
  • Keeping track of your specified preferences. This allows us to honor your preferences, such as whether or not you would like to see interest-based ads.  
  • Keeping track of items stored in your shopping basket. 
  • Conducting research and diagnostics to improve L&M’s content, products, and services. 
  • Preventing fraudulent activity. 
  • Improving security. 
  • Delivering content, including ads, relevant to your interests on L&M sites and third-party sites (see the Interest-Based Ads notice bellow for how we use cookies in serving interest-based ads). 
  • Reporting. This allows us to measure and analyze the performance of our services. 

L&M’s cookies allow you to take advantage of some of L&M’s essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any L&M products and services that require you to sign in. 

Approved third parties may also set cookies when you interact with L&M services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of L&M. 

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work. 



Interest-Based Ads 

Last Updated: Jul 02 2020 


Interest-based ads are sometimes referred to as personalized or targeted ads. We show interest-based ads to display features, products, and services that might be of interest to you. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (a coalition of marketing, online advertising, and consumer advocacy organizations). 

What sort of information do we use to show interest-based ads? 

To serve you interest-based ads, we use information such as your interactions with L&M sites, content, or services. We do not use information which on its own identifies you, such as name or e-mail address, to serve interest-based ads. 

As is common in the advertising industry, we use cookies, pixels, and other technologies (collectively, “cookies”), which enable us to understand the effectiveness of the interest-based ads we show you by measuring what ads are See bellowed or viewed, and to provide you with more useful and relevant ads. For example, if we know what ads are shown to your browser we can be careful not to show the same ads repeatedly. 

See our Privacy Notice, for more information about the types of information that we gather. 

How do we work with third parties to show you interest-based ads? 

We work with third parties, such as advertisers, publishers, social media networks, search engines, ad serving companies, and advertising companies working on their behalf, to improve the relevance of ads we serve. In providing you interest-based ads we do not associate your interactions on unaffiliated sites with information which on its own identifies you, such as name or email address, and we do not provide any such information to advertisers or to third-party sites that display our interest-based ads. Advertisers and other third parties may assume that users who interact with or See bellow on an interest-based ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who purchased or browsed for classical music). Some third-parties may provide us pseudonymized information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising. 

Third party advertisers or advertising companies working on their behalf sometimes use cookies in the process of delivering content, including ads, directly to your browser or device, and they may automatically receive an IP address when this happens. They may also use cookies to measure the effectiveness of their ads, show you more relevant advertising content, and perform services on behalf of L&M.  



Examples of Information Collected 

Information You Give Us When You Use L&M Services 

You provide information to us when you: 

  • search or shop for products or services in our stores; 
  • add or remove an item from your cart, or place an order through or use L&M Services; 
  • download, stream, view, or use content on a device or through a service or application on a device; 
  • provide information in  your account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or your profile ; 
  • upload your contacts; 
  • configure your settings on, provide data access permissions for, or interact with an L&M device or service; 
  • provide information in your account we make available that allows you to develop or offer software, goods, or services to L&M customers; 
  • offer your products or services on or through L&M Services; 
  • communicate with us by phone, e-mail, or otherwise; 
  • complete a questionnaire, a support ticket, or a contest entry form; 
  • upload or stream images, videos or other files to your website, our website, or other L&M Services; 
  • participate in Discussion Boards or other community features; 
  • provide and rate reviews ; 
  • specify a Special Occasion Reminder; or 

As a result of those actions, you might supply us with such information as: 

  • identifying information such as your name, address, and phone numbers; 
  • payment information; 
  • your age; 
  • your location information; 
  • your IP address; 
  • people, addresses and phone numbers listed in your Addresses; 
  • e-mail addresses of your friends and other people; 
  • content of reviews and e-mails to us; 
  • personal description and photograph in your profile; 
  • images and videos collected or stored in connection with L&M Services; 
  • information and documents regarding identity, including Social Security and driver’s license numbers; 
  • corporate and financial information; 
  • credit history information; and 
  • device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other L&M devices. 

Automatic Information 

Examples of the information we collect and analyze include: 

  • the internet protocol (IP) address used to connect your computer to the internet; 
  • login, e-mail address, and password; 
  • the location of your device or computer; 
  • content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider; 
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; 
  • L&M Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images); 
  • version and time zone settings; 
  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers; 
  • the full Uniform Resource Locator (URL) See bellow stream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, See bellows, and mouse-overs); 
  • phone numbers used to call our customer service number; and 
  • images or videos when you shop in our stores, or stores using L&M Services. 

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information. 

Information from Other Sources 

Examples of information we receive from other sources include: 

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; 
  • account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; 
  • information about your interactions with products and services offered by our subsidiaries; 
  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. 

Information You Can Access 

Examples of information you can access through L&M Services include: 

  • status of recent orders (including subscriptions); 
  • your complete order history; 
  • personally identifiable information (including name, e-mail, password, and address book); 
  • payment settings (including payment card information, promotional certificate and gift card balances, and 1-See bellow settings); 
  • e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters); 
  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations); 
  • your content, devices, services, and related settings, and communications and personalized advertising preferences; 
  • content that you recently viewed; 
  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);